999bet Responsible Gaming — Play Smart, Stay Safe

Responsible gaming means approaching gambling as a form of entertainment — not as a way to make money, solve financial problems, or escape from stress. At 999bet, we believe that betting on cricket, football, or playing casino games should be something you enjoy in your free time, with money you can genuinely afford to spend.

For the vast majority of players in Bangladesh, gambling stays exactly that — a fun pastime. But for a small number of people, gambling can become a problem. It can start gradually: spending a little more than planned, chasing losses after a bad session, or finding it hard to stop even when you want to. These are signs that gambling has moved from entertainment into something more serious.

Responsible gaming at 999bet is about giving every player the knowledge and tools to recognise these warning signs early and take action before things get out of hand. We don't just say we care about player wellbeing — we build it directly into the platform with practical tools that are easy to access and use.

999bet takes responsible gaming seriously. This isn't just a legal checkbox for us — it's a genuine commitment to the players who trust us with their time and money. Here is what that commitment looks like in practice:

• We verify player age at registration and will not allow anyone under 18 to open an account or place a bet on the 999bet platform.
• We provide free, easy-to-use tools — deposit limits, loss limits, session reminders, cool-off periods, and self-exclusion — that every player can activate from their account settings without needing to contact support.
• We train our support team to recognise signs of problem gambling and to respond with empathy and practical guidance rather than pressure to keep playing.
• We never market aggressively to players who have shown signs of problem gambling or who have previously self-excluded.
• We are transparent about the odds, the house edge, and the reality that gambling is a form of entertainment with a built-in cost — not a guaranteed way to profit.

Responsible gaming is not just about protecting vulnerable players — it's about creating a culture where every 999bet player feels empowered to make informed decisions about their gambling activity.

Problem gambling can affect anyone, regardless of how long they've been betting or how much they typically wager. The signs are not always obvious — sometimes they creep up slowly over weeks or months. Here are some of the most common warning signs to watch out for:

• Spending more money on gambling than you originally planned or can afford.
• Chasing losses — placing more bets to try to win back money you've already lost.
• Feeling anxious, irritable, or restless when you're not gambling.
• Lying to family or friends about how much time or money you spend on gambling.
• Borrowing money or selling possessions to fund gambling.
• Neglecting work, studies, or family responsibilities because of gambling.
• Gambling to escape stress, depression, or other problems in your life.
• Repeatedly trying to cut back on gambling but finding it difficult to do so.
• Thinking about gambling constantly, even when you're doing other things.

Recognising the signs early is the most important step. The sooner you act, the easier it is to regain control. There is no shame in asking for help — problem gambling is a recognised condition, and support is available.

All 999bet responsible gaming tools are available directly from your account settings. Here is a step-by-step guide to activating each one:

Whether you're betting on the Bangladesh Premier League, playing Dragon Gate, or spinning the Wheel, these practical tips will help you keep gambling fun and under control:

• Set a budget before you start. Decide how much you're comfortable spending before you open the app or website. Treat it like a ticket price for entertainment — once it's spent, the session is over.
• Never chase losses. If you've had a bad session, the worst thing you can do is place bigger bets to try to win it back. Losses are part of gambling — accept them and walk away.
• Take regular breaks. Step away from the screen every hour or so. A short break helps you stay clear-headed and make better decisions.
• Don't gamble when you're upset or stressed. Emotional states cloud judgement and make it harder to stick to your budget. Gambling should be something you do when you're relaxed and in a good headspace.
• Keep gambling separate from your finances. Never use money set aside for rent, bills, food, or family expenses to fund gambling. Only bet with disposable income.
• Be honest with yourself. Regularly check in with yourself about how gambling makes you feel. If it's causing stress, anxiety, or financial pressure, it's time to take a break.
• Use the tools available to you. 999bet's responsible gaming tools are there for a reason. Use them proactively — don't wait until there's a problem to set limits.

999bet operates a strict 18+ policy. No one under the age of 18 is permitted to register an account, make a deposit, or place a bet on the platform. We verify the age of all players during the registration and KYC process.

If you share a device with younger family members, we strongly recommend taking the following steps to prevent underage access to the 999bet platform:

• Always log out of your 999bet account when you're not using it.
• Never share your login credentials with anyone, including family members.
• Use a strong, unique password that younger family members cannot guess.
• Enable device-level parental controls to restrict access to gambling websites and apps.
• Keep your phone or computer in a secure location when not in use.

If you suspect that a minor has accessed your 999bet account or registered their own account, contact our support team immediately at [email protected]. We will investigate and take immediate action.

If you're concerned about your gambling habits — or those of someone you care about — please don't hesitate to reach out. Asking for help is a sign of strength, not weakness. The sooner you act, the easier it is to get things back on track.

The 999bet support team is available 24 hours a day, 7 days a week. Our team members are trained to handle responsible gaming conversations with sensitivity and without judgement. You can reach us via:

• Live Chat: Available within the 999bet platform after login — the fastest way to get help.
• Email: [email protected] — for non-urgent queries or formal self-exclusion requests.
• FAQ: Visit our FAQ page for answers to common responsible gaming questions.

If you feel you need support beyond what 999bet can provide, we encourage you to speak with a trusted friend, family member, or professional counsellor. Problem gambling is a recognised condition and professional help is available.